Question 1

What’s your web design process like?

Accepted Answer

We start with a deep-dive meeting to learn about your business, your audience, and your style preferences. This conversation helps us build a site that not only looks great but actually works for you. From there, we create an initial homepage concept so you can see the direction before we build everything out. Once that’s approved, we move into full-site development, keeping you in the loop every step of the way.

You’ll have a chance to review the site at key milestones and give feedback throughout the process. Before launch, we test the site thoroughly across devices, make sure it’s mobile-friendly, and fine-tune every detail. Our goal is to make sure you feel confident in the final product—and know exactly what to expect at every stage.

Question 2

What platform do you build websites on?

Accepted Answer

We build all our websites on WordPress. It’s the most widely used platform in the world for a reason—it’s powerful, flexible, and easy for our clients to manage on their own after launch.

Question 3

How much does a website cost?

Accepted Answer

Pricing depends on the size, features, and functionality your site needs. A simple service-based website will cost less than a fully custom build with e-commerce, for example. We’ll talk through your goals and give you a clear, straightforward quote.

Question 4

How long does it take to build a website?

Accepted Answer

Most websites take 8 to 12 weeks from start to finish. The timeline can vary based on content needs, revisions, and how quickly we get feedback from you. We keep things moving with regular check-ins and a clear process.

Question 5

Will my website be built with SEO in mind?

Accepted Answer

Yes—every site we build starts with a strong foundation for search engine optimization. That includes things like proper heading structure, mobile responsiveness, image optimization, schema markup, and keyword-ready metadata.

We also pay close attention to how your site will perform in both traditional search and newer AI-powered search results. While full-scale SEO strategy is not a one-and-done thing, we make sure your site is set up to compete from day one. That way, you're not just getting a good-looking site—you’re getting one that’s built to be found.

Question 6

What if I need changes after my site is done?

Accepted Answer

You’ll get an hour of personalized website training after launch so you can make simple updates yourself—like swapping photos, editing text, or posting a blog. But if you’d rather not mess with it, we’re happy to handle changes for you at our hourly rate.

And here’s the part that sets us apart: we’re fast. Most website updates are completed within a week of your request. You won’t be left waiting or wondering when something will get done. Our team stays responsive so your site stays fresh and functional without the back-and-forth delays you might get elsewhere.

Question 7

Do I own my website when it’s finished?

Accepted Answer

Yes. 100%. When your site is complete, it’s yours to keep. We don’t do leased websites, and we’ll never hold your domain name or hosting hostage. Your domain is a core part of your brand identity—you should have full control over it, and we’ll make sure you do.

That also means you’re free to move your site or switch providers in the future, no strings attached. Of course, we hope you’ll stick with us for ongoing support—but that should be your choice, not a requirement. We build long-term relationships by being helpful, not by locking people in.

Question 8

How is Cougar Digital different from other web designers in the Tri-Cities area?

Accepted Answer

We don’t just build websites—we get to know your business. Every project starts with a strategy session where we dig into your goals, your customers, and what your website actually needs to do. That foundation shapes every decision we make, from design to content to functionality.

Our sites are built to convert, not just look good. And because we’re a small, focused team, we stay highly responsive—no endless email chains or waiting weeks for changes. You’ll always know who to call and what’s happening next.

At the end of the day, we’re not just here to deliver a website. We’re here to build something that moves your business forward.

509.491.1146

Online Reputation Management

When someone Googles your business right now, what do they find?

Are you losing customers to competitors with more, better, or more recent reviews?

Do you have a real system for collecting reviews, or does it depend on someone remembering?

Bottom line: Is your online reputation winning customers or quietly costing you them?

Get Help Managing Your Online Reviews

Your reputation is your brand. Don’t let someone else define it.

Bad Reviews? No Reviews? Big Problem.

What makes a strong online reputation?

GOOD

Why it Helps:

BAD

Why it Hurts:

Online Review Management Services

Managing your online reputation shouldn't feel like a full-time job.

Our reputation management services include:

Automated review requests

Smart routing for happy customers

Review monitoring across 100+ sites

AI-powered review responses

Centralized review dashboard

Triage management for negative reviews

Automatic social sharing

Website review widget & trust badge

Monthly analytics & reports

Google Business monitoring

Brand Visibility Quiz

How does your online reputation stack up?

How to Get More Reviews

Asking for reviews always falls to the bottom of the list.

Reputation Management FAQs

Questions? We've heard 'em all.

What is online reputation management?

How do I get more Google reviews?

How should I respond to a negative review?

How do you collect reviews for my business?

Do I need a Cougar Digital website to use this service?

Still pondering? Let's talk.

Digital Marketing Reads for Busy Professionals

Learn more. Grow faster.

Free Reputation Audit

Let's get a handle on your business's online reputation.

No B.S. Marketing

Real Talk. Real Results.

509.491.1146